Player Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal information when you use Slotocash. We take your privacy seriously and aim to be clear about the types of data we handle, why we need it, how we keep it secure, and the choices you have about your information.

Types of data we collect

Personal data

When you register an account or contact support we may collect information that identifies you, such as your name, email address, date of birth, billing address, phone number and identification documents when required for verification. We also store account credentials and preferences you provide.

Technical data

We collect technical details to operate and improve the site, including IP address, device type, browser type, operating system, and connection information. We may also record game activity logs, session times and error reports to maintain service quality and detect fraud.

Transactional data

Transactional records include deposits, withdrawals, payment method details, currency preferences and play history. Some payment methods may require limited additional information for processing and security checks.

How we use your information

We use personal, technical and transactional data to provide and maintain your account, process payments, verify identity for security and anti-fraud checks, respond to support requests, and comply with legal obligations. We also use aggregated or anonymized data to analyse usage patterns and improve our services.

Data protection practices

We use industry-standard technical and organisational measures to protect your information. This includes encrypted connections for data transmission and access controls to limit who can view personal information. We regularly review security practices and update controls as needed. No system is completely secure, so we encourage you to use strong passwords and notify us if you suspect any unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, measure site performance and personalise content. Some cookies are necessary for core functions, while others are optional and used for analytics or marketing. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Information sharing and third parties

We may share information with service providers who support our operations, such as payment processors, identity verifiers and hosting providers. These partners are contractually required to protect your information and may only use it to deliver agreed services. We may also disclose information when required by law or to protect the rights, safety or property of users and the service.

User rights

Access, correction and deletion

You can access and review most account information from your profile. If you need to correct, update or request deletion of personal data, contact us through your account support. We will respond and assist you with reasonable requests in line with applicable privacy obligations. Some information may be retained as required for legal, regulatory or legitimate business purposes.

Privacy policy updates

We may update this policy to reflect changes in practices or legal requirements. When we make material changes we will post an updated version and provide notice on the site or via account messaging. Continued use of Slotocash after changes indicates your acceptance of the revised policy.